Shipping & Returns

Shipping & Delivery Policy

• Delivery Time: Orders are shipped via our courier partners. The estimated delivery time is 3 to 5 business days from the date of order confirmation.
• Scheduling: Once the courier receives your order, they will get in touch with you to confirm the most convenient time for you to receive your package.
• Support: If you encounter any issues with the courier or face any delivery problems, please don't hesitate to contact us through Instagram or Facebook Direct Messages.

Return & Exchange Policy

Exchanges and returns are a guaranteed right for all our customers and apply to all products displayed on our store. All items are eligible for return or exchange in accordance with the following terms and conditions:

• Condition of Items: To be eligible for a return or exchange, the product must be in its original condition at the time of purchase and in its original packaging.
• Change of Mind: If you decide to return or exchange an item for any reason other than a product defect, you will be responsible for covering the shipping fees for both the initial delivery and the return journey.
• Processing Time: Return and exchange requests are reviewed and approved within 3 business days.
• Courier Collection: Once your request is approved, a courier will reach you within 3 to 5 business days to collect or exchange the item.
• How to Initiate: To request a return or exchange, please send us a direct message on any of our social media pages.
• Defective or Damaged Items: If the product is damaged, defective, or does not function as agreed, please send us a photo of the item along with your city and address so we can replace it for you.
• Full Refunds: A full refund will be issued to the customer if the received product differs completely from the description provided on our product page.
• Disclaimer: We are not responsible for any customer expectations regarding the use of the products that are not explicitly mentioned on the product page on our website.